26 May 2023

What questions should I ask my payroll provider?

When selecting a payroll provider, there are a number of key questions to ask. Here are a few to help guide you in finding the right payroll provider for you:

What services do you offer? Explore what services the provider offers, including payroll processing, auto-enrolment pensions management and payment management. On the benefits side, are they able to manage your P11Ds or even run the benefits through payroll.

How do you structure your fees? It’s important to understand the provider’s fees and how they are calculated. Some providers may charge a flat fee, while others may charge based on the number of employees or transactions. Additionally, it’s important to ask about any additional fees, such as setup fees or fees for additional services. It’s also worth noting that the cheapest option may not always be the best choice, as quality of service and support should also be taken into consideration when selecting a provider.

How do you ensure tax compliance? Payroll processing is subject to many regulations and legal requirements, including tax withholding, benefits administration, and record-keeping. It’s important to ask the provider how they ensure compliance with these regulations, and what processes they have in place to handle audits and inspections.

How will you ensure compliance with UK employment laws? Your payroll provider should have a thorough understanding of employment laws and be able to ensure compliance on your behalf.

Can you integrate with my existing HR and accounting systems? If you already have HR and accounting systems in place, it’s important to ensure that your payroll provider can help your company data to flow easily between these systems and payroll.

How scalable is your payroll service? Scalability is important because it ensures that the payroll service can handle increased workloads without sacrificing performance or accuracy, and can also offer additional features or integrations as needed to meet evolving business needs. A scalable payroll service can help businesses save time and resources by eliminating the need to switch providers or systems as they grow.

What technology do you use? Determine if the payroll provider employs industry-leading technology, which allows you easy access to the payroll data and has a collaborative workflow set-up. Look for a company that has software that will automatically and securely provide payslips and tax documents to employees.

What is your data security and privacy policy? Payroll data is sensitive and confidential, and it’s important to ensure that the provider has appropriate security and privacy measures in place. It’s important to ask about their data security and privacy policy, including how they protect against data breaches and what measures they take to ensure data privacy.

What is your customer support like? Payroll processing can be complex, and it’s important to have access to knowledgeable and responsive customer support. It’s important to ask the provider about their customer support policies, including their availability, response times, and methods of communication.

What reporting and analytics will be available to me? Your payroll provider should be able to provide regular reporting and analytics to help you understand and manage your payroll costs and performance. This information can be crucial for making informed decisions and improving your business operations. Additionally, you should inquire about the customisation options available for these reports to ensure they meet your specific needs.

By asking these questions, you can ensure that your payroll provider is the right fit for your business needs and that you have a clear understanding of what services and support you can expect. Furthermore, it is important to consider the level of customer support and responsiveness offered by the payroll provider. You want to ensure that you have access to timely assistance and that any issues or concerns are addressed promptly. This can help prevent any disruptions to your business operations and ensure that your employees are paid accurately and on time.

Outsourcing your payroll to BM Connect can offer several benefits:

  1. Compliance expertise: We stay up to date with the latest payroll regulations, including complex areas such as auto-enrolment, apprenticeship levy, and Covid-19-related schemes. By outsourcing your payroll to BM Connect, you can rely on our expertise to ensure compliance and avoid costly mistakes or penalties.
  2. Time and resource savings: Managing payroll in-house can be time-consuming and resource intensive. By outsourcing to BM Connect, you can free up valuable time and resources that can be better utilised for core business activities. Our team of payroll professionals will handle all the necessary tasks, including bacs BACS? processing and managing workplace pension schemes.
  3. Stress-free payroll experience: We aim to make running payroll a stress-free experience for business owners. With our specialist technology and knowledge, we streamline the payroll process, ensuring accuracy and efficiency. Our industry-leading payroll software and delivery systems make it easy for you to access payroll reports, payslips, and statistics.
  4. Tailored solutions: BM Connect offers a range of outsourced bookkeeping, management accounting, and payroll solutions. You can choose a package that best suits your specific needs and budget. Whether you require basic payroll processing or comprehensive payroll management, we can tailor our services to meet your needs.

To find out more about BM Connect’s payroll solutions and to receive a free, no-obligation quote, get in touch. We will discuss your requirements and explain how we can assist you in streamlining your payroll management and ensuring a smooth and hassle-free payroll experience for your business.

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